Notes from the workshop

Plain-English notes on bookings, texting rules and Google reviews.

What I learn building booking systems for local businesses in Vancouver — written so you can use it whether or not you ever hire me.

A small hair salon seen through its glass door at dusk, a lamp still on and a phone lit up with a call on the front counterBookings5 min readThe 6 pm problem: where after-hours calls go, and how a text-back catches themA call to a closed shop doesn’t wait until morning. Here’s where it goes, and how a missed-call text-back gives it somewhere to land.Read the note
Hands holding a phone with a text conversation open, above a paper appointment book and pen on a wooden front deskTexting & the law5 min readTexting your clients in BC: the plain-English checklist (CASL, PIPA and the word STOP)Consent, saying who you are, the word STOP and what to keep on file: the rules for texting clients in BC, in plain English.Read the note A hand tapping a five-star rating on a phone at a bright reception desk, next to a blank card and a potted plantReviews5 min readHow to ask for a Google review without being awkward (a three-line script)Ask every client, the same day, with a direct link. The three-line text I use, what Google’s rules don’t allow, and how to answer a bad review.Read the note A tablet on a café table showing a weekly booking calendar, with a latte and an open notebook beside itWebsites4 min readWhat “a website that books” actually means: the checklist I build toA “Book now” button is the easy part. Here’s the whole checklist I build every site to, from booking on a phone to who owns the domain.Read the note
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